Privacy Policy

Effective Date: 7 August 2026

Dreamworks Autohouse (Pty) Ltd ("Dreamworks Autohouse", "we", "our" or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and applicable South African law.

1. Information We Collect

We may collect personal information that you provide directly to us when you:

• Contact us through our website, WhatsApp, telephone or email.
• Request a quotation.
• Book a vehicle service.
• Apply for or subscribe to the Dreamworks Autohouse Showroom Membership.
• Complete a membership or service form.
• Make a payment.
• Participate in promotions or referral programmes.

Personal information we may collect includes:

• Name and surname.
• Telephone number.
• Email address.
• Date of birth where required for membership administration.
• Vehicle make, model, year and registration details.
• Vehicle identification number where required.
• Billing and payment-related information.
• Booking and service history.
• Information contained in enquiries or communications sent to us.

2. How We Use Your Information

We may use your personal information to:

• Process membership applications and recurring membership payments.
• Manage your membership account and benefits.
• Schedule and manage vehicle service appointments.
• Prepare quotations and respond to enquiries.
• Provide automotive services requested by you.
• Communicate with you regarding bookings, payments, memberships and services.
• Administer referral benefits and promotions.
• Send service updates, offers or marketing communications where permitted.
• Maintain business and transaction records.
• Improve our website, customer service and business operations.
• Comply with legal, regulatory and accounting obligations.
• Prevent fraud, misuse or unauthorised transactions.

3. Payment Information

Payments may be processed through authorised third-party payment service providers.

Dreamworks Autohouse does not intentionally store full debit card or credit card details on its own website systems where payment information is processed securely by an authorised payment provider.

Payment providers may process information in accordance with their own privacy and security policies.

4. Sharing of Personal Information

Dreamworks Autohouse does not sell, rent or trade your personal information.

We may share personal information with trusted service providers where reasonably necessary to operate our business, including:

• Payment processing providers.
• Website hosting and technology providers.
• Accounting and administrative service providers.
• Marketing or communication service providers where permitted.
• Professional advisers where required.
• Government authorities or regulators where legally required.

We only intend to share information that is reasonably necessary for the relevant purpose.

5. Protection of Personal Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

While reasonable safeguards are used, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

6. Retention of Information

Personal information may be retained for as long as reasonably necessary to:

• Provide services to you.
• Administer an active membership.
• Maintain transaction and business records.
• Resolve disputes or enquiries.
• Comply with legal, tax, accounting or regulatory obligations.

Information that is no longer required may be securely deleted or anonymised where appropriate.

7. Your Rights

Subject to applicable South African law, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Object to certain processing of your information.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.

8. Marketing Communications

We may communicate service information, promotions or membership offers to customers where permitted by law.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided where applicable.

9. Cookies

Our website may use cookies and similar technologies to improve website functionality, analyse website usage and improve the browsing experience.

Cookies may be used to:

• Remember user preferences.
• Improve website functionality.
• Measure website traffic and performance.
• Understand how visitors interact with our website.
• Support analytics and advertising tools where implemented.

You may disable or restrict cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.

10. Website Analytics and Tracking

Our website may use analytics, advertising or measurement technologies such as Google Analytics, Google Tag Manager, Meta technologies or similar services.

These technologies may collect information such as device information, browser information, pages visited and interactions with the website.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Dreamworks Autohouse is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website you visit.

12. Children's Information

Our services are intended primarily for vehicle owners and customers capable of entering into valid transactions.

We do not knowingly collect personal information from children where such collection would be unlawful or unnecessary.

13. Changes to this Privacy Policy

Dreamworks Autohouse may update this Privacy Policy from time to time.

Any updated version will be published on this website and will take effect from the effective date displayed on the page.

14. Contact Us

If you have questions regarding this Privacy Policy, wish to access or correct your personal information, or wish to raise a privacy-related enquiry, please contact:

Dreamworks Autohouse (Pty) Ltd
Company Registration Number: 2017/134812/07
The Quartz, 45 Zenith Drive, Umhlanga Ridge, 4319
South Africa
Telephone: 061 519 1976
Email: info@dreamworksautohouse.co.za
Website: www.dreamworksautohouse.co.za